Ontologically Aided Rule Model for the Implementation of ITIL Processes
نویسندگان
چکیده
The implementation of ITIL processes in IT organizations can be seen as a set of interdependent projects. The sequence of the ITIL implementation relies on such parameters as scope, depth, the capability of processes and the maturity of the organization. These factors can form common patterns of ITIL implementation that might be expressed as rules. Also—to semantically reinforce such a model in its predictiveness and replicativeness—the knowledge of on ITIL and the implementation rules may be presented as an ontology.
منابع مشابه
ITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)
Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...
متن کاملComputer Aided Design of the Tube Hydroforming and Dual Hydroforming Processes
This paper presents a control model of the hydroforming and the dual hydroforming process of a tube. The theoretical part includes calculations to measure the change in tube thickness through the developed process. The hydroforming and the dual hydroforming processes are simulated in the SOLIDSIMULATION software and the static and the dynamic simulations are modeled. The obtained results for th...
متن کاملComputer Aided Design of the Tube Hydroforming and Dual Hydroforming Processes
This paper presents a control model of the hydroforming and the dual hydroforming process of a tube. The theoretical part includes calculations to measure the change in tube thickness through the developed process. The hydroforming and the dual hydroforming processes are simulated in the SOLIDSIMULATION software and the static and the dynamic simulations are modeled. The obtained results for th...
متن کاملTechnology adoption model and a road map to successful implementation of ITIL
Purpose – The purpose of this paper is to propose the use of technology adoption model UTAUT as an adoption model of IT governance frameworks, specifically Information Technology and Infrastructure Library (ITIL). The aim is to help the decision maker to better map ITIL processes with business performance, to make a better decision on what processes to implement, and how to implement them. Desi...
متن کاملChapter XIX Implementing IT Service Management : Lessons Learned from a University IT Department
This chapter presents and analyzes a real life ITIL project, and it is based on a longitudinal case study. The purpose is to illustrate how the ITIL process reference model for some processes may be used almost as a blueprint, while ITIL for other processes may be profoundly adapted to suit the context and the needs of the implementer. Furthermore, the success factors and the impediments for su...
متن کامل